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Make another list, this time of all people involved in the process.Make a list of all the activities of a process.
#RACI MATRIX HOW TO#
Now that we know the meaning of the letters of the word RACI, it is time to understand how to create a RACI matrix. In the same activity, however, there may be several people consulted and informed. There cannot be more than one person responsible for the same process activity. Similarly, there must always be at least one person responsible for each task. There should always be at least one person responsible for each activity in a process. It is usually a control metric and is usually automated, but still needs a manager to deal with it in order to ensure it works properly. Moreover, adequate follow-up must be ensured. The important aspect is that this communication works in both ways. There must be a two-way communication channel with the so-called “consultants”. This is why there is often a hierarchy of responsible people. If the responsible person is incompetent, for example, the whole process may not be done correctly. Having more than one person responsible for the same task increases the ambiguity and the possibility that the work will not be carried out correctly.Īlthough this is the rule, having a single responsible person can, however, lead to other types of problems. It is essential that only one person is assigned to the roles of responsibility indicated by the initials R and A. Let’s see what the general rules for the correct use of a RACI matrix must be: One responsible person Informed people correspond to stakeholders. Informed: it is the class of people who do not need to be actively involved in the project, but who in any case have an interest in its execution and must be kept informed.Consulted: these can be people that must be consulted at the time of an exception, both internally and externally, the so-called “consultants”.These are usually high level persons within the organization. Accountable: this is the class of people responsible for supervising and approving the work that is carried out.This can refer to individual workers who perform the assigned task or could refer to a system if the activity is automated.
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